Frequently Asked Questions

Orders

How long is order history kept?

Order history is kept for up to 7 years on our website.

How do I check the status of my order?

Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number. Orders can also be located by searching by order number or date range.  Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order.  After accessing the order, you can click the tracking number to track the delivery.

How can I order with a gift card without it asking me for credit card information?

A credit card is required even if the total order amount is covered by the gift/reward card(s). The credit card acts as a secondary payment method that will only be used if the gift card(s) is declined.

Can I place an order with a purchase order?

To provide payment with a purchase order you would need a contract business account set up with Office Depot that allows for account billing.

For more information regarding setting up a business account with Office Depot, please visit: business.officedepot.com

What method of payment is accepted for online orders?

These are the payment options for online ordering:

• Credit Card (Visa,Mastercard,American Express,Discover)
• PayPal
• Office Depot credit card 
• Masterpass

May I place government APO/FPO orders on your web site?

Government orders or orders intended for delivery to an APO/FPO address may not be placed on Office Depot's web site. Instead, please email your order to APO-FPOOrders@officedepot.com. Attempting to place these orders online may result in an order that is delayed or canceled.

How do I get a copy of my online receipt?

If you are a registered user, you may log in and click on "Order Tracking" under the Account icon, to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and phone number or the account number used at the time of purchase.  Please call 1-800-721-6592 for additional assistance.

Do you ship internationally?

Yes, but not on our officedepot.com web site. Any order that is being delivered outside of the United States, including U.S. territories such as the Virgin Islands, may be subject to additional customs and delivery restrictions. Export orders can be emailed to export@officedepot.com. You can also fax these orders to (561) 438-5296 or call (561) 438-0072 for additional information. Attempting to place these orders online may result in an order that is delayed or canceled.

How do I cancel an order?

We begin to process your order as soon as you click, "Place Your Order" on our "Review & Place Your Order" page. After we start processing your order, it may be possible to cancel it before it moves to the status of "In the Warehouse." At that time, it no longer can be canceled. If you decide that you no longer want to receive the order and it is too late to cancel it, you can simply refuse the order upon delivery or return any unwanted items. Please see Office Depot Return Policy for associated guidelines.

To cancel your order during the order process:

1. Sign in to your account
2. Go to Order Tracking, under the Account icon
3. Click the order number to see the order details. 
4. If it is possible to cancel your order, a "Cancel" button will be displayed on the Order Details page. If the "Cancel" button does not appear, it means that the order cannot be canceled and it will need to be refused at the time of delivery.

Returns, Refunds & Exchanges

Can items ordered online be returned/exchanged at a local store?

Catalog and Web Purchases may be returned/exchanged in accordance with our return policy in any store or by contacting 1-800-GO-DEPOT (1-800-463-3768), unless they are non-refundable items as described below.

How do I check on my rebate?

Your rebate information can be located and tracked by using the Mail-in Savings Center, which is located on the footer of our online home page.

When will the refund appear in my bank account?

Refunds generally appear within 3-5 business days. The timeframe is dependent on the issuing institution not on Office Depot.

I lost my receipt and I need a copy of it how do I do this?

Please call 1-800-721-6592 option 3, to speak to a representative to obtain a copy of your Office Depot store receipt.

How will my refund be tendered?

If you paid with cash or a check written more than 10 days ,we'll issue your refund in cash. 

If you paid with a check less than 10 days ago or with an Office Depot Gift Card your refund will be issued on an Office Depot Merchandise Card.

If you paid with a credit or debit card, your refund will be issued to the same card that was used at the time of purchase.

How long does it take to get my rebate?

Please allow 90 days for your rebate to be processed.

What happens if I don't have my receipt?

All ink, toner and supplies being returned without an Original Receipt require valid government identification. Items still active in our computer system will be refunded in the form of an Office Depot® Merchandise Card in an amount equal to the lowest retail price during the preceding 90 days.

What if I have more than one rebate?

Please send the original UPC for the manufacturer's rebate. You may send a copy of the original UPC for the Office Depot rebate. Be sure to keep copies for your records.

What happens to my Office Depot Rewards earned if I return the product?

Rewards are not earned on returned merchandise.  If you’ve already earned rewards on an item but later return it, adjustments will be made to your account and your Reward Amount may reflect a negative balance.

How will I be refunded?

Refund is issued according to payment method.  Refer to following link (mid page) for details: http://www.officedepot.com/a/customerservice/Refunds/

Can I return an item that someone bought me off my Classroom Wish List?

Find your delivery confirmation email and present that email to the cashier at your local Office Depot or OfficeMax store to get a Return Card. The amount on the Return Card will be the amount that was paid for the item by the buyer.

Coupons & Giftcards

Do Office Depot stores accept manufacturer's coupons?

Yes, we accept manufacturer's coupons in our stores in accordance with the terms posted by the manufacturer. Please see the terms and conditions of the specific coupon offer for more details.

Is there a limit to using competitors' coupons?

Yes, there is a limit. Per our Price Match Policy under Restrictions Exclusions, and Limitations.

Price matches are limited to one (1) competitor price match per identical item per guest.

You can see our Price Match Policy here: http://www.officedepot.com/a/customerservice/lowprice/

My order total exceeds the minimum qualifying amount to apply a coupon. Why am I seeing an error message?

This means that some of the items (i.e. technology and electronics) are not eligible for the coupon savings. You'll need to add additional qualifying items to be able to use the coupon.

Can an in-store only coupon be used at the time of pickup for an in-store pickup order?

Since the transaction is completed online prior to picking up the merchandise, the store cannot apply a coupon to the order.

Why was my coupon applied to multiple items on my order?

Our system applies a coupon a couple of different ways. If a coupon is geared to a specific item, the total amount of the coupon will be deducted at checkout. If the coupon is a dollar off coupon or a percentage off coupon, the system will apply it to all the items within your order for the value of the coupon proportionally. 

Can I use a coupon on a sale item?

The terms and conditions of the coupon will determine if it can be used on a sale item. Please refer to the terms and conditions of your coupon for additional information.

Can an "e gift card" be used in the physical store?

Office Depot "egiftcards" can be used online, in store, and over the phone.

How do I use a merchandise certificate to purchase items online?

When you get to the payment screen, there is the option to Redeem a Gift Card or Rewards Certificate. Enter the certificate number there.

How do I apply a coupon on www.officedepot.com?

There are several places you can add a coupon.  It can be added to your cart by clicking on the cart at the top right corner of the page. You can also add a coupon to the Payment page of the checkout process.

How can I find the balance on merchandise card?

Balance can be obtained by visiting https://www.officedepot.com/giftCardBalance.do and entering the card number and PIN or by calling our toll free number anytime: (877) 776-5056.

Products & Services

How can I get an Office Depot catalog by mail?

It's simple.  Just go to the 'Customer Service" footer on our website, and select: Request a Catalog.

How do I submit a review for a product I purchased on www.officedepot.com site?

By clicking the 'Review This Product' buttons on the product page, you can submit your own review. You may also access the “Review This Product” link in your order summary when viewing recently purchased items.

How do I obtain a Safety Data sheet (SDS)?

To locate a SDS on a chemical product purchased through our company, go to www.officedepot.com and type in the Office Depot item number, and then click on the "Search" button. After the product appears, look for "Safety Data Sheet" noted under the picture of the item, and click on it to open the SDS.  To request a  SDS on a chemical product purchased through our company which is not listed on our website, please send an email to MSDSInquiry@officedepot.com and reference the Office Depot item number and product description.

Does Office Depot price match?

Yes, please see the following link for our Price Match Policy: http://www.officedepot.com/pricematch

Can I purchase a service plan for the products I buy?

Yes, Office Depot Offers hassle free protection, there for you,  24/7.  Please use the following link to register your new product on the Performance Protection Plan website: https://www.productassist.com/officedepot.  If you experience any difficulty, please call the Office Depot Performance Protection Plan Customer Service line at 1-866-540-0013.

How can I get parts for furniture?

You would need to contact the Manufacturer of the brand you are replacing.  You can contact Office Depot Private Brand Product Support at parts@odwarranty.com or call (800) 949-9974. They should be able to assist you with obtaining replacement parts for your furniture.

Does Office Depot offer printing services?

Yes, Print & Copy Services™ delivers everything from business cards to banners, presentations to promotional products. Order custom printing online or in-store. Same Day printing and pickup options are available on many items. Visit officedepot.com/sameday for details.

Can Office Depot help me ship a package?

Yes Office Depot and OfficeMax offer Mailing & Shipping services from FedEx and USPS (U.S. Postal Service®) to national, international, and military base locations. Choose from overnight, express or ground shipping options through FedEx, as well as Priority Mail Service available through USPS. 

How do I set up a repair for my computer?

Please click the following link for computer repair options:

www.officedepot.com/techservices

Why should I buy Office Depot Private Brand products?

Office Depot branded products are made to perform at standards, that meet or exceed those of leading brands.  Office Depot products are our solution for day to day business needs. Office Depot® Brand and OfficeMax® Brand products (excluding our brand Ink and Toner) may be exchanged or returned for a full refund at any time for any reason.

 

Reliable.com

What happens to my reliable.com account (or log in) information? Do I have to create a new account at officedepot.com?

If you have an account on reliable.com and have made purchases through your account since January 1, 2014, you do not have to create a new account on www.officedepot.com. All you need to do is go to www.officedepot.com/reliable and activate your Reliable account by filling in your secure Reliable account login and password information. Then, simply enjoy a quick and easy shopping experience on www.officedepot.com. If you also have a www.officedepot.com account and your login information is the same for both reliable.com and www.officedepot.com, you will be prompted to update your reliable.com user ID and password in order to access your Reliable account information.

What information from my reliable.com account will be available on officedepot.com when I activate my account?

Your customer Order History, Profile Information and Custom Shopping/Favorites Lists will all be available.

If I already have an officedepot.com user ID and password, will I still be able to view my Reliable order history?

Yes, but if your login information is the same for both reliable.com and officedepot.com, you will be prompted to update your reliable.com user ID and password in order to access your Reliable account information.

What number should I call to place my order over the phone?

Office Depot® customer service representatives are available to assist you at 800-GO-DEPOT (463-3768). You can also continue to call the Reliable toll-free number at 800-735-4000.

Can I still fax my orders?

Yes, you can continue to follow the Reliable catalog instructions to fax your order. For Office Depot® catalog orders, use the order form available here. Then fax the completed form to the new number at 800-685-5010.

Will all products that were available on reliable.com now be available on officedepot.com?

Yes. Plus, you will find an even wider selection on www.officedepot.com. In order to make it easier for you, the Reliable stock number will work on www.officedepot.com when entered in the search box. If an item is not available, www.officedepot.com will recommend similar substitutions from our selection of thousands of products and brands you trust.

Will I get free shipping from www.officedepot.com?

Yes, you will enjoy free delivery on qualifying purchases of $35 or more within our local delivery area. Plus, you now have the option to purchase online and pickup in-store at a nearby location. (Bill My Reliable account is only available if the purchase is paid for online.) For more information about Office Depot's delivery policy, click here.

Will I still be able to receive free cookies with Office Depot® purchases? 

Yes, Office Depot® is pleased to offer our valued Reliable customers free cookies with a qualifying purchase.

Will I still be able to use "Bill My Reliable Account" (BMR) net-30 account billing to charge future Office Depot® purchases?

Yes. If you had Net 30 terms (Bill My Reliable Account) set up previous to May 20th, 2015, you will continue to enjoy this benefit on officedepot.com. However, in order to retain account billing, you must activate your existing Reliable account on officedepot.com/reliable. You can also call 800-GO-DEPOT (463-3768) or 1-800-735-4000 and a customer service representative will be happy to assist you. BMR is not available for in-store purchases.  Office Depot offers several payment options for purchases online or in our 1,00+ retail store locations.

Where do I make payments?

Please continue remitting payments to the address listed on the invoice being paid. This will help ensure payment is processed and applied to your account in a timely and accurate fashion, preventing any potential delays on future orders.

My Rewards

Where can I find information on My Rewards?

For FAQs related to My Rewards, please visit: 

http://www.officedepot.com/a/content/loyalty/rewardsfaq/

My Account

How do I create a new account?

Please click the 'Register' link at the top of the www.officedepot.com web site. After filling in the required fields on the next page, simply click the 'Create Account' button at the bottom - it's that easy!

What do I do if I forget my login or password?

If you forget your login info, please click the 'Forgot your login name/password?' link on our login page. On that page, please enter your primary telephone number and your login name or your primary email address and we'll email your login information.

How do I opt in to receive marketing emails?

To opt in, please click here

What are your requirements for setting up a new password?

Password needs to be between 8 and 30 characters long, have at least 1 uppercase letter, have at least 1 lowercase letter and at least 1 number.

How do I make changes to my account such as my phone number, email address or updating or adding a ship to address?

Once logged into your account, go to the first box and click on the blue button that says Edit Contact Information. You can change existing addresses or add a new one after logging in by hovering over 'My Account' and clicking 'Address Book'. The next page lists your existing addresses and allows you to create a new address.

How do you log out? How do I find the Logout button?

Locate and select the “Logout” link(in blue) in the upper right corner of the home page. If you don't see a "logout" link you probably have autologin enabled. To disengage the autologin feature, click ‘My Account’; then in the first box click on 'Login Name Password and Security Question’. On the next page enter your old and new password as requested, remove the checkmark for Autologin and click 'Update' (to keep your old password simply re-enter it as the new password). Now when you click on the logout button top right of page, you will be logged out and will have to enter your login/password to re-enter the site.

How do you set up a subscription?

Once you’ve selected a product, click “Subscription Delivery”. Select the quantity, frequency and delivery date and then click “Add Subscription to Cart.” After your first subscription order (about 10 days before your next order is placed), you'll receive an email stating that your order is being shipped.

How do I set up a shopping list?

1. Log in to your account.
2. Select "Shopping Lists" in the "My Account" section.
3. Select the "Get Started" button on the next page.
4. Enter a unique name for your list and optional comment and select the "Create New List" button.

You may create as many Shopping Lists as you like by repeating the steps above.

What is the Bulletin Board used for?

The homepage displays a Bulletin Board that can be used by your Company to communicate with end users. Your company’s logo can be displayed on the Bulletin Board and messages can be updated as often as necessary.

Can I remove the Personalized Toolbar from my view?

You cannot remove the Personalized Toolbar from your view. You can minimize it by pulling the down arrow, which will close the toolbar.

Delivery & Pickup

We offer free delivery on qualifying $35 orders within the 48 contiguous U.S.
We offer free next business day delivery on qualifying $45 orders within the 48 contiguous U.S.
Offshore delivery is different for AK/HI, PR, and USVI. 

How can I get free delivery?

We offer free delivery on qualifying orders with a minimum purchase. The minimum purchase required varies and is based upon the geographic location of the delivery. The minimum purchase is calculated after discounts and before taxes are applied. Please click herefor information on delivery areas and restrictionsfor information on delivery areas and restrictions for information on delivery areas and restrictions.

When will my order arrive?

Many items are available for next business-day delivery. We will notify you of your estimated delivery date when you place your order. Delivery dates noted apply to orders placed online or via phone by 3:00 p.m. local time, in most locations, when credit approval and product availability are confirmed by 3:00 p.m. Delivery dates noted apply to orders placed via fax by 1:00 p.m. local time, in most locations. Deliveries are made between 8:00 a.m. and 5:00 p.m., Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. Some items may not be available for next business-day delivery. When applicable, we will note the item with an icon to inform you of the extended delivery time frames. This icon is displayed under the product description on the item page. The estimated delivery date will be provided at checkout.

How are Special Orders and Manufacturer Direct delivered?

Certain Office Depot items will be shipped directly from carefully selected vendors and manufacturers. These special order and Manufacturer Direct items are shipped via standard delivery and are delivered to a ground floor location in the manufacturer's shipping carton. Your delivery date and delivery fee will be calculated at checkout.  

Do you assemble furniture items?

We offer assembly services for an additional fee upon request. This service can be arranged for all items requiring assembly by calling our assembly partners at 1-800-978-2669. This service is usually performed within 2-3 business days after the merchandise is delivered.

How does Store Pickup work?

• During checkout, choose Store Pickup and select the Office Depot or OfficeMax store most convenient for you.  Find A store
• Place your order and wait to receive an 'Order is Ready For Pickup' e-mail (This is a separate e-mail from your order confirmation). 
• We'll hold your items at the store for 5 days. If you don't make it in by then, we'll cancel the order and refund your method of payment. 
• If you cannot pick up your order within 5 days, you may either call your store, or contact customer service at 1-800-GO-DEPOT (1-800-463-3768)

How will I know when my order is ready to pick up?

Approximately 20 minutes after you place your order, you will receive an e-mail that states "Your Order Is Ready For Pick Up". This e-mail alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this e-mail before proceeding to the store. Orders placed less than 1 hour before store closing time will be available for pickup after the store opens the following day.

*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your 'Order is Ready For Pickup' e-mail.

What do I need to bring to pick up my order?

1. Your Store Pickup confirmation e-mail or order number.
2. Valid government issued ID. 
   

  For your protection, we will only release the order if the customer name on the confirmation e-mail matches the name on the ID.

How long do I have to pick up my order?

Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.

Can I have someone pick up my order for me?

Absolutely! If you would like someone else other than you to pick up your order, simply use the 'Family and Friends Pickup!' option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the Pickup e-mail confirmation and valid ID at the time of pick up to confirm they are the designated recipient.

Are there any restrictions?

You should be aware of a few restrictions:

• Only the designated recipient or the individual who placed the order may pick up the order, no exceptions.
• If you do not find your order in the Pickup Station, you will need your store pickup confirmation e-mail or order number and a valid ID.